Samsung Galaxy S7 Repair
"""Hey I went to this place in Chinatown, it was nuts. There was no store really. You just walked up to the counter. You know, like buying food at an amusement park. And they fixed my stuff!"" You too will have a similar story to tell your friends.
I highly recommend xCubicle. They fixed a badly scratched CD of mine, which allowed me to export the data to my computer. This had not been possible before going here. The disc would freeze. Nothing worked. Not even the famed toothpaste method.
This is all thanks to their highly advanced CD scratch repair machine. I'm not talking about that cheap Walkman-looking thing you get in the clearance section of a Best Buy. This bad boy is a sophisticated piece of tech. They might be the only place in New York with one. And the service is only $7. The cool dude at the counter even offered to run the disc through the machine twice without charging me any extra. Whole process takes about 15 minutes.
Going here in and of itself is kinda neat. As mentioned before, there's no actual store to walk into. It's just a counter you go up to. Very old school. A nice change of pace and certainly a vestige in an increasingly bygone New York City."
"I love this place. We've gone to them twice, once for a broken DS and once for a broken Xbox360. They fixed the broken DS in a matter of hours (display needed to be replaced) and on the Xbox 360 I needed a new power supply, which they sold me for $30.
I think they're honest, brilliant, and reliable."
"After a quick search on google for places in NYC that repair game consoles, I came across a link to xcubicle's website. I clicked through the link and filled out a request for a quote, describing my problem in detail. I received a timely response from Suesan describing that my PS3 may be experiencing overheating issues and that xcubicle usually charges $100 ($20 diagnostic fee upfront) to fix this type of issue. To me, $100 sounded reasonable to restore my PS3, as opposed to purchasing a new one. Not to mention, their 60-day warranty sounded appealing.
As a result, I stopped by xcubicle on a Saturday and dropped off my PS3 and was told by the person working the window (you stand outside while they speak to you through a window) that my problem could be fixed after I paid $20 and he ran the ""diagnostic. test""
Halfway through the week, I received a voicemail from an xcubicle employee saying that my PS3 could not be fixed, but that I could purchase a refurbished PS3 for $195. After doing some research online I came to the conclusion that $195 was a reasonable price, so I called xcubicle back and told them to reserve a refurbished PS3 as I planned on picking it up the upcoming Saturday.
When I showed up to pick up the refurbished PS3 I asked for my old PS3 back thinking I could sell it to someone who could use the working parts in order to make some money back. HOWEVER, I was told that the $195 price for the refurbished PS3 was contingent on xcubicle keeping my old PS3. Needless to say, this sounded pretty shady and it made me pretty angry. Upon hearing this, I asked the following questions - I've included their responses.
ME: What was wrong with my PS3 that it could not be fixed?
xcubicle employee: I don't know what was specifically wrong, but sometimes they just cannot be fixed.
ME: Do you plan on reusing parts from my PS3?
xcubicle employee: Yes, but only the lens, not all parts can be reused.
ME: If you plan on reusing my parts shouldn't I get a better price than $195 for a refurbished PS3? $195 is only at a slight discount to other refurbished PS3s online.
xcubicle employee: I can't really negotiate, I'd have to ask my boss.
I then proceeded to ask the xcubicle employee to call his boss. The xcubicle employee went off somewhere in the back and then came back and told me he sent him an email. When I asked why he couldn't just call him, he said his boss is in another country, but that he would be in NYC later in April if I wanted to come back then.
After expressing my displeasure and accusing them of running a racket, I simply asked for my old PS3 back and left.
BOTTOM LINE: These guys are up to something. Contrary to what some other reviewers have posted, their process is NOT transparent at all and dealing with them left a very bad taste in my mouth. I cannot recommend their services. Deal with them at your own risk.
...as for myself, I'm off to see if they already took parts out of my old PS3 (they assured me they hadn't yet, but I'm a little doubtful)."