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CALL/TXT (917) 338-0645
Address: 48 Wall St. 5th Floor, NYC (Map)

oculus-rift-repair-nyc (Walk In) + Massachusetts Boston (Mail In Available)

Oculus Rift Repair from Boston - Massachusetts

Yes! We've finally started offering Oculus Rift repair via mailing it from Boston, Massachusetts, but if you live in NYC Manhattan (Financial District) it's easier to just stop by our office to get your Oculus Rift fixed. But if you must send your device in please keep reading:

We understand that mailing in your Oculus Rift repair can be a hassle. So, we came up with the simplest method of getting your device to us for repair: (it's literally 2 steps!) We ask you to skip the checkout process and ignore the order form. Just send your device to us and pay later. It can't get simpler than that!

(Step 1) Package device with our address on it. (Don't include wires/games!)
(Step 2) Bring package to the Post Office and pay for shipping.
(Step 3) We receive the package and we'll email you an invoice for the repair.

If you feel like processing the order and paying first, you can do that too. Just choose your Oculus Rift issue and add it to the cart.

Be sure to email us your tracking number so we know when to expect your package! We will diagnose the issue and contact you to let you know the cost of the repair before doing any work.

Important: Include your name + phone number + email written on a piece of paper and include it in your package. Also, state the issue you're having with your Oculus Rift. No need to print anything out. We're trying to keep this as simple as possible!

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User Reviews

"After a quick search on google for places in NYC that repair game consoles, I came across a link to xcubicle's website. I clicked through the link and filled out a request for a quote, describing my problem in detail. I received a timely response from Suesan describing that my PS3 may be experiencing overheating issues and that xcubicle usually charges $100 ($20 diagnostic fee upfront) to fix this type of issue. To me, $100 sounded reasonable to restore my PS3, as opposed to purchasing a new one. Not to mention, their 60-day warranty sounded appealing.
As a result, I stopped by xcubicle on a Saturday and dropped off my PS3 and was told by the person working the window (you stand outside while they speak to you through a window) that my problem could be fixed after I paid $20 and he ran the ""diagnostic. test""
Halfway through the week, I received a voicemail from an xcubicle employee saying that my PS3 could not be fixed, but that I could purchase a refurbished PS3 for $195. After doing some research online I came to the conclusion that $195 was a reasonable price, so I called xcubicle back and told them to reserve a refurbished PS3 as I planned on picking it up the upcoming Saturday.
When I showed up to pick up the refurbished PS3 I asked for my old PS3 back thinking I could sell it to someone who could use the working parts in order to make some money back. HOWEVER, I was told that the $195 price for the refurbished PS3 was contingent on xcubicle keeping my old PS3. Needless to say, this sounded pretty shady and it made me pretty angry. Upon hearing this, I asked the following questions - I've included their responses.
ME: What was wrong with my PS3 that it could not be fixed?
xcubicle employee: I don't know what was specifically wrong, but sometimes they just cannot be fixed.
ME: Do you plan on reusing parts from my PS3?
xcubicle employee: Yes, but only the lens, not all parts can be reused.
ME: If you plan on reusing my parts shouldn't I get a better price than $195 for a refurbished PS3? $195 is only at a slight discount to other refurbished PS3s online.
xcubicle employee: I can't really negotiate, I'd have to ask my boss.
I then proceeded to ask the xcubicle employee to call his boss. The xcubicle employee went off somewhere in the back and then came back and told me he sent him an email. When I asked why he couldn't just call him, he said his boss is in another country, but that he would be in NYC later in April if I wanted to come back then.
After expressing my displeasure and accusing them of running a racket, I simply asked for my old PS3 back and left.
BOTTOM LINE: These guys are up to something. Contrary to what some other reviewers have posted, their process is NOT transparent at all and dealing with them left a very bad taste in my mouth. I cannot recommend their services. Deal with them at your own risk.
...as for myself, I'm off to see if they already took parts out of my old PS3 (they assured me they hadn't yet, but I'm a little doubtful)."

Pat@xCubicle Reply:
4/18/2013 Thank you for taking the time out to write this review and we're sorry to hear that you're unhappy with our service. Please write back at your earliest convenience so that we can work something out. We love to make you a happy customer instead.
Rudolpho C.
2013/04
1/5 Stars

Friendly service, they fixed my xbox with the red ring of death. The owner there is very knowledgeable about electronics, if you have a question(s) about problems with your gaming systems, he'll know the problem and the solution.

Henry C.
2012/02
5/5 Stars

Thank you! I now have a functioning ps3! These were my last hope, after checking out Video Games New York and calling around to a bunch of other places. Everyone said my ps3 was done for - no one was sure whether it was a firmware or hardware issue and it kept freezing up and turning green. I know - tragic. xCubicle has the best service I have ever experienced for tech repairs or tech anything for that matter. I dropped my forsaken ps3 off on Monday, received phone calls on Thursday and Friday and picked up a brand new, refurbished one on Monday. Excellent turn around time for something that was next to trash. They didn't fix it, but they did have great pricing for replacements and the transparency was refreshing. I managed to keep the same fat ps3 model and it runs smoothly, 60 day warranty included. Thanks again, Susan!

Pat@xCubicle Reply:
Thank you for your awesome and honest review. Much appreciated =).
Morgen B.
2012/12
5/5 Stars