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CALL/TXT (917) 338-0645
Address: 48 Wall St. 5th Floor, NYC (Map)

CipherLab RS30 Repair

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Live in New York City? You can drop it off at our shop in Manhattan.

We also have a mail in option, but we understand that mailing in a repair can be hassle. So, we have come up with 2 options to get your device fixed by mailing it in:

Option #1: Process the order below by selecting the issue your having and pay for the repair first and mail it in.

Option #2: Skip the checkout process and just send your device to our address. Just make sure to email us your tracking number! We will diagnose the issue and call you to let you know how much is the repair before proceeding.

Please Note: Please include your name + phone number + email written on a piece of paper and include it in your package. No need to print anything out. We're saving trees and your time!

Customers are responsible for packaging and shipping the system to us. Click here for our mailing address or call us for help.

Worldwide Shipping is only available when paying with Bitcoin.

Sign up for a Bitcoin Coinbase Account here: http://www.coinbase.com/join/invited - Get a $10 bonus on signup.

User Reviews

"After a quick search on google for places in NYC that repair game consoles, I came across a link to xcubicle's website. I clicked through the link and filled out a request for a quote, describing my problem in detail. I received a timely response from Suesan describing that my PS3 may be experiencing overheating issues and that xcubicle usually charges $100 ($20 diagnostic fee upfront) to fix this type of issue. To me, $100 sounded reasonable to restore my PS3, as opposed to purchasing a new one. Not to mention, their 60-day warranty sounded appealing.
As a result, I stopped by xcubicle on a Saturday and dropped off my PS3 and was told by the person working the window (you stand outside while they speak to you through a window) that my problem could be fixed after I paid $20 and he ran the ""diagnostic. test""
Halfway through the week, I received a voicemail from an xcubicle employee saying that my PS3 could not be fixed, but that I could purchase a refurbished PS3 for $195. After doing some research online I came to the conclusion that $195 was a reasonable price, so I called xcubicle back and told them to reserve a refurbished PS3 as I planned on picking it up the upcoming Saturday.
When I showed up to pick up the refurbished PS3 I asked for my old PS3 back thinking I could sell it to someone who could use the working parts in order to make some money back. HOWEVER, I was told that the $195 price for the refurbished PS3 was contingent on xcubicle keeping my old PS3. Needless to say, this sounded pretty shady and it made me pretty angry. Upon hearing this, I asked the following questions - I've included their responses.
ME: What was wrong with my PS3 that it could not be fixed?
xcubicle employee: I don't know what was specifically wrong, but sometimes they just cannot be fixed.
ME: Do you plan on reusing parts from my PS3?
xcubicle employee: Yes, but only the lens, not all parts can be reused.
ME: If you plan on reusing my parts shouldn't I get a better price than $195 for a refurbished PS3? $195 is only at a slight discount to other refurbished PS3s online.
xcubicle employee: I can't really negotiate, I'd have to ask my boss.
I then proceeded to ask the xcubicle employee to call his boss. The xcubicle employee went off somewhere in the back and then came back and told me he sent him an email. When I asked why he couldn't just call him, he said his boss is in another country, but that he would be in NYC later in April if I wanted to come back then.
After expressing my displeasure and accusing them of running a racket, I simply asked for my old PS3 back and left.
BOTTOM LINE: These guys are up to something. Contrary to what some other reviewers have posted, their process is NOT transparent at all and dealing with them left a very bad taste in my mouth. I cannot recommend their services. Deal with them at your own risk.
...as for myself, I'm off to see if they already took parts out of my old PS3 (they assured me they hadn't yet, but I'm a little doubtful)."

Pat@xCubicle Reply:
4/18/2013 Thank you for taking the time out to write this review and we're sorry to hear that you're unhappy with our service. Please write back at your earliest convenience so that we can work something out. We love to make you a happy customer instead.
Rudolpho C.
2013/04
1/5 Stars

"When I took my PlayStation Vita out of my back pocket and saw that it was missing its analog stick, I was devastated. Since the system was out of warranty, I was prepared to go buy a new one on eBay, and tried that before getting sniped at the last minute.

My wife convinced me to look into other options, so I did a quick Google search for ""vita repair"". xCubicle was the most reputable place I found.

Their web site was informative and easy to navigate, and I quickly found and selected the ""buttons not working"" repair option. I packaged up my Vita and mailed it to them on a Monday. It was delayed in the midwest by a frost elemental or something, but it eventually found its way to them a few days late.

They received it on a Saturday, fixed it on Sunday, mailed it on Monday, and I had it back in my hands on Wednesday. Good as new.

Give them your business. I would not hesitate to do so again."

Pat@xCubicle Reply:
Hey Grant, we are grateful for your wonderful wife who convinced you to look for alternative options and we suppose fate had it that we repaired your PS Vita. Our new motto is - repairing happiness! We're happy when our customers are happy.
Grant R.
2014/04
5/5 Stars

I got the dreaded RRoD on my XBox 360 and being the nerdy DIY'er, I thought I could fix it myself, and I did for a short while. My fix lasted a few days before the unholy trinity of lights returned. I took it apart and rechecked my work over and over again to no avail. So, I looked up some repair spots in NYC and ran across XCubicle. For $65 and a few days later, I've been running RRoD-free for 3 months now! Whatever magic they did on my XBox, worked! Highly recommended! Thanks XCubicle!

Ro D.
2014/04
5/5 Stars