Terms & Conditions + Warranty Information
Store Drop Off Repairs Policy:
- Any system or item repair is subject to a $20 diagnostic fee , which will go toward the final cost of the repair if repairable.
- Any system or item left at our location for more than 60 days will be the property of xCubicle .
- We will only repair what is stated to the customer upon a diagnostic review of the problem.
- Any unstated problems we encounter during an initial repair, we will notify the customer before proceeding with the additional repair upon approval.
Returns & Satisfaction Guarantee on Product Purchases:
You may return any item purchased from xCubicle.com for any reason within 15 days of purchase. For online orders, the product ship date is the date of purchase. Upon approval, you will receive a refund minus a 15% restocking fee. For all store purchases you may return any item to us within 15 days of purchase minus a 15% restocking fee.
Please include a copy of your invoice and the reason for return. Once received your refund will be processed within 14 business days.
All online returns should be shipped back to:
25A Essex Street
New York, NY 10002
All repairs are given a 90 days warranty unless stated otherwise below. We are not responsible for accidental damage caused by the customer within the 90 day warranty period. Warranty period starts from the initial first pick up of the repaired system.
LCD screen repairs on any system are given the 90 days warranty, but we will not honor warranty service if the LCD is cracked as this is due to physical damage.
XBOX 360 (RROD) Red Ring of Death / Playstation 3 (YLOD) Yellow Light of Death:
RROD and YLOD warranty is subject to 90 days warranty. Repairs are done in house and take about 3-5 business days depending on the workload.
THE BOTTOM LINE OF WHAT YOU NEED TO KNOW...
- NOT EVERY UNIT CAN BE REPAIRED BUT MOST ARE. THAT IS THE NATURE OF ELECTRONICS.
- A VERY SMALL PERCENTAGE OF UNITS MAY FAIL AFTER REPAIRS. THAT IS WHY WE HAVE A WARRANTY.
- IF WE CANNOT FIX YOUR UNIT INITIALLY YOU WILL BE REFUNDED MINUS THE DIAGNOSTICS FEE OR ACTUAL RETURN SHIPPING CHARGES.
PLEASE READ & UNDERSTAND THIS AGREEMENT. THERE ARE NO GUARANTEES WE CAN FIX YOUR UNIT. WE OFFER THESE SERVICES AS ANOPPORTUNITY FOR YOU TO SAVE MONEY ON EXPENSIVE ALTERNATIVES LIKE REPLACEMENT.
PS3 & XBOX 360 - Blinking Red/Yellow Light Repair FAQ
How is your YLOD or RROD repaired?