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CALL/TXT (917) 338-0645
Address: 48 Wall St. 5th Floor, NYC (Map)
$20.00

Yes! We're now accepting Bitcoin & Credit Card payments for Disc Cleaning products/services that ship to/from Honolulu, Hawaii. As a Bitcoin friendly business, we're offering 10% discount on Disc Cleaning products/services when paid with Bitcoin. Just email us after paying via Bitcoin and we'll refund you the discount amount. Offer not valid when combined with other promotions.

If you live near NYC instead of Honolulu, Hawaii, you can also give us a call to see if we have Disc Cleaning products/services in stock before stopping by locally.

We understand that mailing in a repair can be hassle. So, we have come up with the easiest method of getting your discs to us for repair: (its literally 2 steps!) We ask you to skip the checkout order process and ignore the order form.

Just send the discs to us and pay later. It can't get easier than that!

(Step 1) Package discs with our address on it.
(Step 2) Bring package to the Post Office.

Don't include any CD cases and customers are responsible for shipping the discs to us.

Please Note: Include your name + phone number + email written on a piece of paper and include it in your package. No need to print anything out. We're saving trees and your time!

How do we repair your scratched discs?

No, we do not use toothpaste, bananas, or any unconventional means of repairing your scratched discs. This isn't your ordinary disc scratch cleaning service, we use a top of line commercial disc scratch resurfacing machine. Our machine costs over $3000, not the couple of hundred dollar models you see online.

Basic Repair vs Critical Repair?

Basic repair are for non-critical discs such as scratched music CD's, XBox 360 scratched discs, PS3 scratched games, or Wii scratched discs. Not all discs can be repaired, but we will let you know before attempting.

Critical repairs are usually discs that require data recovery such as family photo CD's, wedding video DVD's, or some type of data that needs extraction. All critical disc repairs come with disc duplication and data recovery of the scratched disc. If we cannot retrieve the data, you won't have to pay for the service fee except for return shipping. Any questions email us.

Worldwide Shipping is only available when paying with Bitcoin.

Sign up for a Bitcoin Coinbase Account here: http://www.coinbase.com/join/invited - Get a $10 bonus on signup.

User Reviews

I got the dreaded RRoD on my XBox 360 and being the nerdy DIY'er, I thought I could fix it myself, and I did for a short while. My fix lasted a few days before the unholy trinity of lights returned. I took it apart and rechecked my work over and over again to no avail. So, I looked up some repair spots in NYC and ran across XCubicle. For $65 and a few days later, I've been running RRoD-free for 3 months now! Whatever magic they did on my XBox, worked! Highly recommended! Thanks XCubicle!

Ro D.
2014/04
5/5 Stars

"After a quick search on google for places in NYC that repair game consoles, I came across a link to xcubicle's website. I clicked through the link and filled out a request for a quote, describing my problem in detail. I received a timely response from Suesan describing that my PS3 may be experiencing overheating issues and that xcubicle usually charges $100 ($20 diagnostic fee upfront) to fix this type of issue. To me, $100 sounded reasonable to restore my PS3, as opposed to purchasing a new one. Not to mention, their 60-day warranty sounded appealing.
As a result, I stopped by xcubicle on a Saturday and dropped off my PS3 and was told by the person working the window (you stand outside while they speak to you through a window) that my problem could be fixed after I paid $20 and he ran the ""diagnostic. test""
Halfway through the week, I received a voicemail from an xcubicle employee saying that my PS3 could not be fixed, but that I could purchase a refurbished PS3 for $195. After doing some research online I came to the conclusion that $195 was a reasonable price, so I called xcubicle back and told them to reserve a refurbished PS3 as I planned on picking it up the upcoming Saturday.
When I showed up to pick up the refurbished PS3 I asked for my old PS3 back thinking I could sell it to someone who could use the working parts in order to make some money back. HOWEVER, I was told that the $195 price for the refurbished PS3 was contingent on xcubicle keeping my old PS3. Needless to say, this sounded pretty shady and it made me pretty angry. Upon hearing this, I asked the following questions - I've included their responses.
ME: What was wrong with my PS3 that it could not be fixed?
xcubicle employee: I don't know what was specifically wrong, but sometimes they just cannot be fixed.
ME: Do you plan on reusing parts from my PS3?
xcubicle employee: Yes, but only the lens, not all parts can be reused.
ME: If you plan on reusing my parts shouldn't I get a better price than $195 for a refurbished PS3? $195 is only at a slight discount to other refurbished PS3s online.
xcubicle employee: I can't really negotiate, I'd have to ask my boss.
I then proceeded to ask the xcubicle employee to call his boss. The xcubicle employee went off somewhere in the back and then came back and told me he sent him an email. When I asked why he couldn't just call him, he said his boss is in another country, but that he would be in NYC later in April if I wanted to come back then.
After expressing my displeasure and accusing them of running a racket, I simply asked for my old PS3 back and left.
BOTTOM LINE: These guys are up to something. Contrary to what some other reviewers have posted, their process is NOT transparent at all and dealing with them left a very bad taste in my mouth. I cannot recommend their services. Deal with them at your own risk.
...as for myself, I'm off to see if they already took parts out of my old PS3 (they assured me they hadn't yet, but I'm a little doubtful)."

Pat@xCubicle Reply:
4/18/2013 Thank you for taking the time out to write this review and we're sorry to hear that you're unhappy with our service. Please write back at your earliest convenience so that we can work something out. We love to make you a happy customer instead.
Rudolpho C.
2013/04
1/5 Stars

"Brought my PS3 there after it had a YLOD problem. The staff is very friendly and helpfull, and my 60 gb console is working just fine!
Thanks again! For me the best repair shop in town.

PS: The store itself is so damn cool ..."

Michael P.
2012/08
5/5 Stars