google-nexus-5-lg-d820-repair-nyc (Walk In) + Arkansas Little Rock (Mail In Only)
Yes! We've finally started offering Nexus 5 repair via mailing it from Little Rock, Arkansas, but if you live in NYC Manhattan on the Lower East Side its easier to just stop by our shop to get your Nexus 5 fixed. But if you must send your device in please keep reading:
We understand that mailing in your Nexus 5 repair can be hassle. So, we have come up with the easiest method of getting your device to us for repair: (its literally 2 steps!) We ask you to skip the checkout order process and ignore the order form. Just send the device to us and pay later. It can't get easier than that!
(Step 1) Package device (don't include any wires) with our address on it.
(Step 2) Bring package to the Post Office and pay to ship it to us.
(Step 3) Mind Blown! When we receive your package we'll email you an invoice for the repair.
If you feel like processing the order and paying first, you can do that too. Just choose your Nexus 5 issue below and add it to the cart. Reason why we came up with the solution above is because its easier for customers to just send it in first and then pay. Many people get flustered going through the checkout process and just give up half way. That's how we came up with the idea, but if you insist on paying first you can do that too!
Be sure to email us your tracking number so we know when to expect your package! We will diagnose the issue and call you to let you know how much is the repair before doing any work.
Important: Include your name + phone number + email written on a piece of paper and include it in your package. Also state what issue your having with your Nexus 5. No need to print anything out, just use a pen and paper. We're saving trees and your time!
Game System & Phone Repair Quote Form
"After a quick search on google for places in NYC that repair game consoles, I came across a link to xcubicle's website. I clicked through the link and filled out a request for a quote, describing my problem in detail. I received a timely response from Suesan describing that my PS3 may be experiencing overheating issues and that xcubicle usually charges $100 ($20 diagnostic fee upfront) to fix this type of issue. To me, $100 sounded reasonable to restore my PS3, as opposed to purchasing a new one. Not to mention, their 60-day warranty sounded appealing.
As a result, I stopped by xcubicle on a Saturday and dropped off my PS3 and was told by the person working the window (you stand outside while they speak to you through a window) that my problem could be fixed after I paid $20 and he ran the ""diagnostic. test""
Halfway through the week, I received a voicemail from an xcubicle employee saying that my PS3 could not be fixed, but that I could purchase a refurbished PS3 for $195. After doing some research online I came to the conclusion that $195 was a reasonable price, so I called xcubicle back and told them to reserve a refurbished PS3 as I planned on picking it up the upcoming Saturday.
When I showed up to pick up the refurbished PS3 I asked for my old PS3 back thinking I could sell it to someone who could use the working parts in order to make some money back. HOWEVER, I was told that the $195 price for the refurbished PS3 was contingent on xcubicle keeping my old PS3. Needless to say, this sounded pretty shady and it made me pretty angry. Upon hearing this, I asked the following questions - I've included their responses.
ME: What was wrong with my PS3 that it could not be fixed?
xcubicle employee: I don't know what was specifically wrong, but sometimes they just cannot be fixed.
ME: Do you plan on reusing parts from my PS3?
xcubicle employee: Yes, but only the lens, not all parts can be reused.
ME: If you plan on reusing my parts shouldn't I get a better price than $195 for a refurbished PS3? $195 is only at a slight discount to other refurbished PS3s online.
xcubicle employee: I can't really negotiate, I'd have to ask my boss.
I then proceeded to ask the xcubicle employee to call his boss. The xcubicle employee went off somewhere in the back and then came back and told me he sent him an email. When I asked why he couldn't just call him, he said his boss is in another country, but that he would be in NYC later in April if I wanted to come back then.
After expressing my displeasure and accusing them of running a racket, I simply asked for my old PS3 back and left.
BOTTOM LINE: These guys are up to something. Contrary to what some other reviewers have posted, their process is NOT transparent at all and dealing with them left a very bad taste in my mouth. I cannot recommend their services. Deal with them at your own risk.
...as for myself, I'm off to see if they already took parts out of my old PS3 (they assured me they hadn't yet, but I'm a little doubtful)."
"Had a PS3 with graphical glitch issues.
These guys were very helpful and responsive at every stage of the process. They made sure to explain and outline everything before I left the PS with them.
Although they weren't able to repair it, they had a good turnaround time and offered a reasonable price for a trade in--so I end up with a working unit in the end, which is what I was after.
Overall I'm happy with the service."
Great and timely repair on short notice when I dropped my IPhone a few weeks back. Hopefully I won't need to go back anytime soon but would repeat if needed.